ILASHNBRAID

💗 ARRIVAL • Please use the elevators to Level 16, Suite 1650. • You are welcome to relax in the waiting area upon arrival, and I will come greet you. • Please arrive on time and with a positive attitude. Quality work takes time, and I appreciate your patience throughout the process. ⸻ PAYMENT POLICY • The remaining balance is due upon arrival before services begin. • Cash is preferred. • Card, Afterpay, and Affirm payments are accepted; however, clients are responsible for ensuring funds are available and payment methods are active before arrival. • Declined, locked, frozen, or unavailable payment methods do not waive payment responsibility. • Failure to provide payment before the appointment begins will result in cancellation and forfeiture of the deposit. ⸻ APPOINTMENTS & LATE POLICY • A $10 late fee will be applied after 10 minutes. • Arrivals exceeding 15 minutes late may result in appointment cancellation and up to 75% of the scheduled service amount being charged. • Please finalize your style before your appointment. Same-day style changes may not be accommodated. • I reserve the right to refuse service if appointment requirements are not met. ⸻ HAIR PREPARATION REQUIREMENTS • Hair must arrive clean, thoroughly detangled, free of excessive oils, buildup, and product residue, and be at least 2 inches in length. • Clients are responsible for reviewing all appointment requirements before booking. • If a client arrives with hair that is too short, excessively tangled, matted, dirty, contains excessive buildup, or is otherwise unsuitable for the booked service, the appointment may be canceled upon assessment. • Appointments canceled due to failure to follow preparation requirements will be charged 100% of the scheduled service amount, as the appointment time was reserved and cannot be filled on short notice. ⸻ CANCELLATIONS & NO-SHOWS • Same-day cancellations will be charged 75% of the scheduled service amount. • No-shows will be charged 100% of the scheduled service amount. • Deposits are non-refundable. • Deposits may be transferred one time with at least 24 hours' notice. • If I must reschedule your appointment due to unforeseen circumstances, your deposit will be transferred to your new appointment date. ⸻ HAIR & SUPPLIES • Hair color requests must be submitted at least 24 hours before your appointment. • Hair color requests submitted less than 24 hours before the appointment are not guaranteed. • Clients are responsible for submitting their desired hair color at least 24 hours before their appointment. Failure to do so may result in limited color availability, appointment delays, or rescheduling. • Braid hair is included with your service. • Specialty colors and custom requests must be discussed before your appointment. ⸻ BEHAVIOR & RESPECT • Please maintain patience, kindness, and respect throughout your appointment. • I reserve the right to refuse service to anyone who does not comply with salon policies. ⸻ COMFORT & LUXURY EXPERIENCE • Complimentary refreshments and snacks may be available during your appointment. • My goal is to provide a peaceful, professional, and luxury experience for every guest. 💗 Thank you for respecting these policies and choosing iLashNBraid. I look forward to providing you with a luxury experience.